Return Eligibility
At Jabberchattered, we want you to be fully satisfied with your purchase. You may request a return for most items within 30 days of the original order date, provided the item is in its original condition—unused, unworn, with all tags attached and in the original packaging. Returns are reviewed on a case-by-case basis, and eligibility may vary depending on the product type, condition, and reason for return. Please note that personalized, custom-made, or hygiene-sensitive items may have different eligibility criteria.
Non-returnable Items or Situations
Certain items are not eligible for return due to safety, hygiene, or customization reasons. This includes—but is not limited to—opened personal care products, intimate apparel, digital downloads, and items marked as “final sale” at checkout. Additionally, returns will not be accepted if the item shows signs of wear, damage caused by misuse, or missing components (e.g., accessories, manuals, or original packaging). Orders placed outside our standard shipping regions or fulfilled via third-party partners may also be subject to separate return terms.
Refund Process
Once your return request is approved and we receive your package, we’ll inspect the item(s) to confirm they meet our return conditions. Upon verification, your refund will be issued to the original payment method used at checkout. Please allow up to 7 business days for the refund to appear in your account, depending on your financial institution’s processing time. Refunds do not include original shipping fees unless the return is due to an error on our part (e.g., incorrect or defective item shipped).
Late or Missing Refunds
If you haven’t received your refund within 7 business days after we’ve confirmed processing, please first check your bank or card statement for pending transactions. Delays can occur due to processing times between financial institutions. If your refund still hasn’t appeared, contact us with your order number and proof of return (e.g., tracking number), and we’ll investigate promptly. Note: Partial refunds may apply if promotional discounts, bundles, or complimentary items were part of the original order.
Exchange Requests
We’re happy to assist with exchanges for items affected by sizing issues, color discrepancies, or minor defects—subject to availability and eligibility review. Exchanges are processed as a new order once the original item is received and inspected. Due to inventory limitations, we cannot guarantee stock for all sizes or variants. If your preferred option is unavailable, we’ll issue a refund for the original purchase instead. Please note that exchanges are not available for all product categories and require prior approval before returning any item.
Return Shipping
You’re responsible for return shipping costs unless the return is initiated due to our error. We recommend using a trackable shipping service and retaining your tracking number until your return is confirmed. For packages valued over $75 USD (or equivalent), we suggest adding insurance or signature confirmation for protection during transit. If your return address differs from the one listed on your order, please notify us in advance. If no return address is provided in your account, email us first—we’ll share the appropriate shipping location based on your order details.